We offer a 28 day change of mind return policy. You can find our full return & refund policy here
If you wish to return your item simply contact us by completing the form on the returns page here including your order number and we will get back to you asap.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. The buyer is liable for the return cost.
If your return is accepted, we’ll reply to you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@cheaptent.co.uk.
Damages and issues/Faulty goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union - Sorry, items are only posted to mainland UK
Order cancellations are possible if requested shortly after the order payment is made (typically up to 2 hours) but cannot be guaranteed if the order is already picked and packed. Please contact us asap if you wish to cancel your order. Orders that cannot be cancelled should be treated as return items.
